HELP & ADVICE
Frequently asked questions.
Clear answers before you invite an engineer into your home.
Do you cover my area?+
Atlas Gas is based in Gateshead and serves customers across the North East. Send your postcode and the type of work required to confirm availability.
Can I book online?+
Yes. Routine boiler services, landlord certificates, cooker work and heating assessments can be requested Monday to Friday in four arrival windows between 10am and 6pm. Atlas Gas confirms each appointment personally after checking travel and availability.
Are quotations fixed price?+
Where a fixed price is offered, the written quotation will identify the agreed scope, specification and any assumptions. Additional work is discussed before proceeding.
How quickly can a boiler be installed?+
Timing depends on the system, property and required alterations. Your proposed schedule is confirmed with the written quotation.
What warranty will I receive?+
The applicable manufacturer warranty depends on the boiler and package selected, and may require registration and annual servicing. Atlas Gas installation workmanship is covered for 12 months. Your quotation confirms the specific terms.
What photographs should I send?+
Photograph the boiler or appliance, visible pipework below the boiler, the outside flue and your current controls.
What happens after installation?+
Atlas completes the Benchmark commissioning checklist, arranges the manufacturer warranty and Building Regulations registration through Gas Safe, demonstrates the controls and makes a seven-day courtesy check-in. An annual service reminder is also provided.
What is Atlas Care?+
Atlas Care costs £9 a month over 12 monthly payments. It includes one annual boiler service per completed 12-month membership period, automatic reminders, priority routine booking and 10% off the standard first-hour repair diagnosis charge. It is not breakdown insurance; parts, repairs, emergencies and pre-existing faults are excluded.
How can I pay?+
Atlas Gas accepts contactless card payments and bank transfer. Payment arrangements for larger installations are confirmed in writing.
Do you offer finance?+
Customer finance is not currently available. Any future option will only be advertised after an authorised provider and complete terms are in place.
How do I request a quotation?+
Complete the secure website form and optionally upload useful photographs. You can also call, email or use WhatsApp if you prefer.