Independent Gas Safe engineer · Gateshead & the North EastBilly · Gas Safe 981728 · Gateshead

GUARANTEES & AFTERCARE

Confidence after installation.

Clear protection, registration and aftercare information for your Atlas Gas installation.

01Manufacturer warranty

Package warranty periods are 5 years for Bronze, 7 years for Silver and up to 10 years for Gold, subject to the selected appliance, registration and manufacturer conditions.

02Included with a new boiler

Atlas Gas completes the Benchmark commissioning checklist, arranges manufacturer warranty registration and registers the installation for Building Regulations compliance through Gas Safe. Your heating controls are demonstrated, a courtesy check-in is made after seven days and an annual service reminder is provided.

03Keeping cover valid

Manufacturer requirements commonly include correct registration and annual servicing by a qualified engineer. Your final quotation and handover information will identify the specific conditions for your installation.

0412-month workmanship guarantee

Atlas Gas installation workmanship is guaranteed for 12 months from completion. This covers faults arising from workmanship provided by Atlas Gas and is separate from the appliance manufacturer’s guarantee. Product faults, unrelated system defects, misuse and work altered by others are not covered.

05Atlas Care · £9 per month

One annual boiler service during each completed 12-month membership period, automatic reminders, priority routine booking and 10% off the standard first-hour repair diagnosis charge. This is maintenance membership, not breakdown insurance; parts, repairs, emergency visits and pre-existing faults are excluded.

06Reporting a concern

Contact Atlas Gas promptly with your installation address, a description of the concern and photographs where helpful so it can be assessed.

Explore Atlas Care ↗︎Book a routine service →

GAS EMERGENCY

Can you smell gas?

Do not use electrical switches or naked flames. Open doors and windows if it is safe to do so, leave the property and call the National Gas Emergency Service.

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